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Business Terms and Conditions of Trading

1. DEFINITIONS
1.1. In these Conditions: "Conditions" are these terms and conditions of trading and any special terms and conditions mentioned on any written quotation or acceptance of the Customers order.
1.2. "Customer" means the party identified as the Customer in these conditions to whom Smartcom Software may agree to supply Products in accordance with these conditions.
1.3. "Contract" is the contract for the purchase and sale of the products.
1.4. "Quotation" is a tender made by Smartcom Software whether oral or in writing.
1.5. "Smartcom Software" means Smartcom Software Ltd of Garden Cottage, Garlogs, Nether Wallop, Stockbridge SO20 8DP, United Kingdom or any subsidiary or associated company.
1.6. "Products" means Products or services including but not limited to computer hardware and software items to be provided by Smartcom Software to the Customer in accordance with these terms and conditions.
1.7. "Software" means all software owned by or licensed to the Customer from an owner (whether or not supplied by Smartcom Software) and which comprises part of the Products.
2. ORDER ACCEPTANCE
2.1. All orders placed with Smartcom Software by the Customer for Products shall constitute an offer to Smartcom Software, under these conditions, subject to availability of the products and to acceptance of the order by Smartcom Software's authorised representative.
2.2. All orders are accepted and Products supplied subject to these express terms and conditions only. No amendment to these terms and conditions will be valid unless confirmed in writing on or after the date hereof by Smartcom Software's authorised representative.
2.3. It is agreed that these terms and conditions prevail over the Customer's terms and conditions of purchase unless these latter terms and conditions are amended by Smartcom Software in writing and signed by Smartcom Software's authorised representative.
2.4. Smartcom Software's employees or agents are not authorised to make any representations concerning the products unless confirmed by Smartcom Software in writing. In entering into the contract the customer acknowledges that it does not rely on, and irrevocably waives any claim it may have for damages for or right to rescind the Contract for any such representations which are not so confirmed (unless such representations were fraudulently made).
2.5. Any advice or recommendation given by Smartcom Software or its employees or agents to the Customer or its employees or agents as to the storage, application or use of the Products which is not confirmed in writing by Smartcom Software is followed or acted upon entirely at the Customer's own risk and, accordingly, Smartcom Software shall not be liable for any such advice or recommendation which is not so confirmed.
2.6. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Smartcom Software shall be subject to correction without any liability on the part of Smartcom Software.
3. INDEPENDENT CONTRACTOR
3.1. The relationship between the Supplier and Customer is that of Independent Contractor. Neither party is the agent of each other, and neither party has any authority to make any contractor make any obligation expressly or impliedly in the name of the other party, without that party's prior written consent for express purposes connected with the performance of these conditions.
4. DESPATCH
4.1. Any time quoted for dispatch or delivery is to be treated as an estimate only. In no event shall Smartcom Software be liable for any loss or damages or penalty, direct or indirect, for delay in despatch or delivery.
4.2. Time for delivery shall not be of the essence.
4.3. Smartcom Software shall not be responsible for loss or damage resulting from delay or failure to notify the Customer of any delay. Changed specifications or instructions may result in changes to Estimated Times.
4.4. The Products may be delivered in installments. Each delivery shall constitute a separate contract and failure by Smartcom Software to deliver any one or more of the installments in accordance with these Conditions or any claim by the Customer in respect of any one or more installments shall not entitle the Customer to treat the Contract as a whole as repudiated.
4.5. The place for delivery of the Products will be notified to Smartcom Software by the Customer prior to despatch of the Products. If the Customer fails to take delivery of the Products or fails to give Smartcom Software adequate delivery instructions at the time stated for delivery then Smartcom Software may store the Products until actual delivery and charge the Customer for the costs (including insurance) of storage and redelivery; or sell the Products at the best price readily obtainable and (after deducting all storage, selling and other expenses) account to the Customer for the excess over sums owing by the Customer or charge the Customer for any shortfall.
4.6. Risk shall pass to the Customer at the time the Products are dispatched by Smartcom Software. Smartcom Software accepts no liability for loss or damage caused by the carrier.
4.7. If Products have not been received, the Customer must notify Smartcom Software within 7 days of the date of the invoice. If proof of delivery is required, this must be requested within 14 days of the date of the invoice.
5. CANCELLATION AND RESCHEDULING
5.1. Subject to clause 9.2, any request by the Customer for cancellation of any order or for the rescheduling of any deliveries will only be considered by Smartcom Software if made at least 12 hours before despatch of the Products, and shall be subject to acceptance by Smartcom Software at Smartcom Software's sole discretion, and subject to a reasonable administration charge therefore by Smartcom Software. The Customer hereby agrees to indemnify Smartcom Software against all loss, costs (including the cost of labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and its cancellation or rescheduling.
5.2. Smartcom Software may cancel the Contract with the Customer by giving written notice in the event that:
5.2.1. any invoices for the sale of Smartcom Software's Products are overdue for payment;
5.2.2. the manufacturer of the Products advises Smartcom Software of an increase in the price of the Products;
5.2.3. for reasons beyond the control of Smartcom Software it is unable to effect delivery following the manufacturer's termination of the Products or there is an insufficient supply of Products from the manufacturer;
5.2.4. On the giving of such notice of cancellation, Smartcom Software shall repay to the Customer any sums paid in respect of the price of the Products. Smartcom Software shall not be liable for any loss or damage arising from such cancellation
6. PRICING
6.1. Catalogues, price lists and other advertising literature or material as used by Smartcom Software are intended only as an indication as to the price and range of Products offered and no prices, descriptions or other particulars contained therein shall be binding on Smartcom Software.
6.2. All prices are given by Smartcom Software at the time of the order on an ex-works basis and the Customer is liable to pay for transport, packing and insurance.
6.3. All quoted or listed prices are based on the cost to Smartcom Software of supplying the Products to the Customer. If before delivery of the Products there occurs any increase in any way of such costs in respect of Products which have not yet been delivered, the price payable may be subject to amendment without notice at Smartcom Software's discretion.
6.4. All prices are exclusive of Value Added Tax and any similar taxes. All such taxes are payable by the Customer and will be supplied in accordance with UK legislation in force at the taxpoint date.
6.5. The Customer shall pay Smartcom Software's invoices without any deduction or set off. Smartcom Software may recover the price notwithstanding that delivery may not have taken place and property in the Products has not passed to the Customer. The time of payment shall be of the essence.
6.6. Quotations may be withdrawn at any time prior to acceptance of order and shall automatically be taken to have lapsed after 7 days from the date of the Tender, unless otherwise agreed in writing.
7. PAYMENT TERMS
7.1. Invoices will be raised and dated by Smartcom Software on the date of despatch of the Products. Unless otherwise specifically requested and agreed, invoices will be payable prior to the dispatch of the Products. Payments which are not received when payable will be considered overdue and remain payable by the Customer together with interest for late payment from the date payable at the rate of 4% per annum above the base rate for the time being of The Co-Operative Bank. Such interest shall accrue on a daily basis and be payable on demand after as well as before judgment.
7.2. If the Customer has a credit account with Smartcom Software, the credit limit as determined from time to time by Smartcom Software shall not be exceeded without the written consent of Smartcom Software's authorised representative. Credit terms may be withdrawn at the discretion of Smartcom Software.
8. RETENTION OF TITLE & RISK
8.1. When all prices, taxes and charges due in respect of the Products and any Products supplied previously to the Customer have been paid in full, title to hardware Products only shall pass to the Customer.
8.2. Notwithstanding despatch and the passing of risk in the Products to the Customer pursuant to Clause 4, or any other provision of these conditions, the property of the hardware Products shall not pass to the Customer until Smartcom Software has received cash or cleared funds payment of the price of the Products and all of the Products agreed to be sold by Smartcom Software to the Customer for which payment is then due.
8.3. Until such time as the property in the Products passes to the Customer, the Customer shall hold the Products as Smartcom Software's fiduciary agent and bailee, and shall keep the Products properly stored, protected and insured and identified as Smartcom Software's property. Until that time the Customer shall be entitled to resell or use the products in the ordinary course of its business, but shall account to Smartcom Software for the proceeds of sale or otherwise of the Products, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any monies or properties of the Customer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
8.4. Until such time as the property in the Products passes to the Customer (and provided the Products are still in existence and not been resold), Smartcom Software shall be entitled at any time to require the Products be delivered to Smartcom Software and, if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
8.5. The Customer's power of sale or right to use such Products shall immediately cease if an Administrative receiver is appointed over all or any part of its assets or if it adjudicated bankrupt or enters liquidation whether compulsory or voluntary, or if the Customer makes an arrangement with its creditors, or generally becomes unable to pay its debts within the meaning of the Insolvency Act 1986.
8.6. On termination of the Company's power of sale or right to use the Products the Customer will immediately hold the Products to the order of Smartcom Software.
8.7. The Customer shall not be entitled to pledge or in anyway charge by way of security for any indebtness any of the Products which remain the property of Smartcom Software, but if the Customer does so, all monies owing by the Customer to Smartcom Software shall (without prejudice to any other right or remedy of Smartcom Software) forthwith become due and payable.
8.8. Smartcom Software reserves the right to cease supplies of Products to the Customer at any time. On such cessation of supplies, Smartcom Software reserves the right to withdraw any credit facility such that the whole of the Customer's account becomes due for payment forthwith.
9. SPECIFICATION OF PRODUCTS
9.1. Smartcom Software will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer's specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. Smartcom Software will use its reasonable endeavours to advise the Customer of any such impending variation as soon as it receives any such notice thereof from the manufacturer.
9.2. Unless otherwise agreed, the Products are supplied in accordance with the manufacturer's standard specifications as these may be improved, substituted or modified. Smartcom Software reserves the right to increase its quoted or listed price, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications and in no circumstances will it consider cancellation of such orders or the return of such orders.
10. PROPRIETARY RIGHTS IN SOFTWARE PRODUCTS
10.1. The Customer hereby acknowledges that any proprietary rights in any Third Party Software supplied hereunder including but not limited to any title or ownership rights, patent rights, copyrights and trade secret rights, shall at all times and for all purposes vest and remain vested in the Software owner.
10.2. The Customer hereby acknowledges that it is its sole responsibility to comply with any terms and conditions of licence attaching to Software supplied and delivered by Smartcom Software (including if so required the execution and return of a Software licence). The Customer is hereby notified that failure to comply with such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the proprietary owner. The Customer further agrees to indemnify Smartcom Software in respect of any costs, charges or expenses incurred by Smartcom Software at the suit of a Software owner as a result of any breach by the Customer of such.
10.3. NO TITLE OR OWNERSHIP OF SOFTWARE PRODUCTS OR ANY THIRD PARTY SOFTWARE LICENCED TOTHE CUSTOMER UNDER THIS AGREEMENT IS TRANSFERRED TOTHE CUSTOMER UNDER ANY CIRCUMSTANCES.
11. ACCEPTANCE / RETURN OF PRODUCTS
11.1. The Customer shall inspect the Products on delivery and unless the Customer notifies any defects in writing within 7 days of delivery and unless Customer gives Smartcom Software an opportunity to inspect the Products within a reasonable time following delivery and before any use is made of the Products, the Products shall be conclusively presumed to be in accordance with the Contract and free from any defect or damage and the Customer shall be deemed to have accepted the Products.
11.2. After acceptance the Customer shall not be entitled to reject Products, which are not in accordance with the Contract. In no event shall the Customer be entitled to reject the Products on the basis of any defect or failure, which is so slight that it would be unreasonable for the Customer to reject the Products.
11.3. The Customer shall notify Smartcom Software of any shortage of quantity or damage to the Products or any alleged failure to comply with its description within 2 working days of receipt of the Products.
11.4. Returns must be made subject to the following:
11.4.1. prior authority having been obtained from Smartcom Software which will be given at Smartcom Software's sole discretion;
11.4.2. within 30 days of the date of the invoice;
11.4.3. the Products must be properly packed;
11.4.4. the Products must be in a saleable condition;
11.4.5. the Products must be accompanied by a packing list;
11.4.6. the Product is still covered by warranty (see section 12).
11.5. Smartcom Software reserves the right to reject any Products which do not comply with the conditions set out in clause 11.4. and will be returned to the Customer freight collect. Smartcom Software shall specifically not accept the Products unless it includes the original packaging.
11.6. If Smartcom Software nevertheless agrees to accept any Products returned which are not in a saleable condition, Smartcom Software reserves the right to charge the cost to the Customer of bringing the Products into a saleable condition.
11.7. If Smartcom Software agrees to accept return of the Products, the Customer shall be liable to pay to Smartcom Software a handling charge of 15% of the invoice price. The Products shall also be returned carriage paid. Subject to clause 13 of these Conditions, the liability of Smartcom Software is strictly limited to the replacement, repair or credit to the invoiced value of the defective Products at the discretion of Smartcom Software.
12. WARRANTY
12.1. Smartcom Software warrants that it has good title to or licence to supply all Products to the Customer.
12.2. If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products PROVIDED THAT no unauthorised modifications to the Product or to the system of which the Product forms part have taken place. Smartcom Software is not responsible for the cost of labour or other expenses incurred in repairing defective or non-conforming parts.
12.3. All software Products supplied hereunder are supplied "as is" and the sole obligation of Smartcom Software in connection with the supply of software Products is to use all reasonable endeavours to obtain and supply a corrected version from the manufacturer concerned in the event that such software Product should fail to conform to product description PROVIDED ALWAYS THAT the Customer notifies Smartcom Software of any such non-conformity within 90 days of the date of delivery of the applicable software Product. Specifically Smartcom Software gives no express warranty in relation to the Products date compliance and cannot accept any liability in relation to any losses, costs or expenses which arise through any difficulty caused over date changes.
12.4. If the Products are rejected by the Customer as not being in accordance with the Customer's order pursuant to clause 12.2 or 12.3, Smartcom Software will only accept the return of such Products provided that it receives written notification thereof giving detailed reasons for rejection. Smartcom Software will not consider any claim for compensation, indemnity or refund under liability, if any, has been established or agreed with the manufacturer and where applicable the insurance company. Under no circumstances shall the invoiced Products be deducted or set off by the Customer until Smartcom Software has passed a corresponding credit note.
12.5. EXCEPT AS SPECIFICALLY SET OUT IN THIS CLAUSE 12, Smartcom Software DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF DESCRIPTION, DESIGN, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM ANY PREVIOUS COURSE OF DEALING, USAGE OR TRADE PRACTICE.
13. INDEMNITIES AND LIMITS OF LIABILITY
13.1. Smartcom Software will indemnify the Customer for direct physical injury or death caused solely by defects in any of the Products or caused solely by the negligence of its assigned employees acting within the course of their employment and the scope of their authority.
13.2. In any event, Smartcom Software's entire liability under any contract shall be limited to damages of an amount equal to the price of the Products. Smartcom Software does not attempt to limit liability for personal injury or death caused by its negligence or the negligence of its employees or agents. Subject to the provisions of the Unfair Contract Terms Act 1977, all warranties, conditions, representations or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
13.3. To the extent the law does not permit the liabilities concerned to be excluded and save as otherwise expressly provided, Smartcom Software's entire aggregate liability for all claims shall be limited to damages of an amount equal to the price of the Products.
13.4. Except as stated in clauses 13.1 and 13.2 above, Smartcom Software disclaims and excludes all liability to the Customer in connection with these terms and conditions including the Customer's use of the Products and in no event shall Smartcom Software be liable to the Customer for special, indirect or consequential damage including but not limited to loss of profits arising from loss of data or in connection with the use of the Products. All terms of any nature, express or implied, statutory or otherwise, as to correspondence with any particular description or sample, fitness for purpose or merchantability, are hereby excluded.
13.5. The Customer shall indemnify and defend Smartcom Software and its employees in respect of any claims by third parties which are occasioned by or arise from any Smartcom Software performance or non-performance pursuant to the instructions of the Customer or its authorised representative.
14. DEFAULT
14.1. The Customer shall fully and effectively indemnify Smartcom Software against the total expense to Smartcom Software arising out of the Customer's breach or breaches of these conditions of sale. Such expense shall include (without limitation)
14.1.1. all expenses incurred by Smartcom Software in sourcing and building the Products
14.1.2. all court fees
14.1.3. all amounts payable to Smartcom Software's professional advisers (payable on an indemnity basis) in pursuing claims against the Customer for breach or breaches of these conditions and for enforcing any judgement/s and/or order/s
14.1.4. all amounts payable to Smartcom Software's insurers and/or debt recovery agents, in each case including anticipated sums payable by Smartcom Software only after payment of any sums from the Customer.
15. FORCE MAJEURE
15.1. Smartcom Software shall
15.1.1. in any event not be liable for loss or damage and
15.1.2. be entitled to cancel or rescind the contract if the performance of its obligations under the contract is in any way adversely affected by any cause whatsoever beyond Smartcom Software's control including (but not limited to) the delays or default of any sub-contractor, war, strike, lock-out, trade disputes, flood, accident to plant or machinery, shortage of materials or labour.
16. TERMINATION
16.1. This agreement may be terminated forthwith by notice in writing:
16.1.1. By Smartcom Software if the Customer fails to pay any sums due hereunder by the due date notwithstanding the provisions for late payment as in clause 7.1.
16.1.2. If either party fails to perform any of its obligations under this Agreement and such failure continues for a period of 14 days after written notice thereof, by the other party.
16.1.3. If either party is involved in any legal proceedings concerning its solvency, or ceases trading, or commits an act of bankruptcy or is adjudicated bankrupt or enters liquidation, whether compulsory or voluntary, other than for the purposes of an amalgamation or a reconstruction, or makes an arrangement with creditors or petitions for an administration order or has a Receiver or Manager appointed over all or any part of its assets or generally becomes unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986,then without prejudice to any other rights or remedies available to it, the other party shall have the right to terminate this Agreement forthwith.
16.2. Any termination of this Agreement pursuant to this clause shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law, and shall not affect any accrued rights or liabilities of either party.
17. EXPORT AND/OR RE-EXPORT LIMITATION
17.1. Having regard to the current statutory or other United Kingdom government regulations in force from time to time and, in the case of Products manufactured in other countries, to the current export rules and regulations of the country of manufacture in force from time to time and regardless of any disclosure made by the Customer to Smartcom Software of an ultimate destination for any Products, the customer will not export or re-export any Products without first obtaining all such written consents or authorisations as may be required by any applicable government regulations.
18. CONTRACT
18.1. The headings in this Agreement are for ease of reference only and shall not affect its interpretation or construction.
18.2. No forbearance, delay, indulgence by either party in enforcing its respective rights shall prejudice or restrict the rights of that party, and no waiver of any such rights or of any breach of any contractual terms shall be deemed to be a waiver of any other right or any later breach.
18.3. The Customer agrees not to assign any of its rights herein without the prior written consent of Smartcom Software.
18.4. In the event of any of these terms and conditions or any part of them being judged illegal or unenforceable for any reason, the continuation in full force and effect of the remainder of them shall not be prejudiced.
18.5. Neither party shall be liable to the other for any delay in failure to perform its obligations hereunder (other than a payment of money) where such delay or failure results from force majeur, act of God, fire, explosion, accident, industrial dispute or any cause beyond its reasonable control.
18.6. Any documents or notices given hereunder by either party to the other must be in writing and may be delivered personally or by recorded delivery or registered post and in the case of post will be deemed to have been given 2 working days after the date of posting. Documents or notices shall be delivered or sent to the addresses of the parties on the first page of this Agreement or to any other address notified in the normal course of trading in writing by either party to the other for the purpose of receiving documents or notices after the date of this Agreement.
18.7. These terms and conditions shall be construed in accordance with English Law.