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Privacy Policy

Please read our Privacy Policy - if you do not agree to the terms of our Privacy Policy, you should not access or use this website.

This website is operated by Smartcom Software. Smartcom Software recognises the importance of data privacy. This privacy policy (the "Policy") sets out the type of information that we collect via Smartcom Software's website (the "Site") and what we use it for.
This Policy applies to the use of personal data collected through the Site, i.e. data which relates to an identifiable individual, for example, names, addresses, e-mail addresses and telephone numbers ("Customer Information").

By using the Site you consent to the use of Customer Information as set out in this Policy.

Collection of Customer Information
Visitors to the Site can make use of the majority of the site without disclosing any personal information. However, to take full advantage of the interactive services, you may be required to provide personal and/or business details. Information that you submit to us, for instance by making an on-line purchase, by sending us an e-mail, or by subscribing to our newsletter, will be recorded by Smartcom Software and will be used for the purposes set out below.

A cookie is a series of data characters which is stored on your computer's hard drive by your web-browser. The next time you visit the Site (using the same computer) our server will recognise the cookie and provide us with information about your last visit.
Cookies are used on the Smartcom Software Site to enable you to access parts of the Site without first having to provide your password; and us to customise pages for you based on your web-browser type or the information you may have provided to the Site.
If you do not want a Cookie to be stored on your hard drive you should select the appropriate options on your web-browser. Please refer to your web-browser provider or system user guide for detailed information on disabling cookies. Please be aware that disabling cookies may prevent the correct operation of interactive services.
When you use the Site, Smartcom Software may also collect certain technical and accessibility information about your computer to enable your use of the Site. For example, we may log browser version, operating system and the IP address of your computer. This information is used to monitor use of the Site and to measure traffic patterns on the Site. Smartcom Software does not match this information with any personal information you may have submitted to us.
The Site may provide links to other, external websites managed by third parties or partners and affiliates of Smartcom Software. Unless stated to the contrary, any personal information provided on sites other than this Site will not be covered by this Privacy Policy. In such circumstances, you are advised to locate and read the Privacy Policy relating to the use of your personal information on the website you are visiting.

Use and Disclosure of Personal Information
Customer Information is used to provide and/or enhance the services we offer to you. Smartcom Software may also use Customer Information to keep you informed of new products and/or services that we are offering and think you may find of value. If you do not wish to receive promotional material from us contact us at the e-mail address provided below.
The information Smartcom Software collects about you is used to record and support your registration of, and entitlement to, services and products purchased from us. If you register a product, for example, the information is used to register your rights, if any, to technical support. Your personal information is also used to keep you informed about product upgrades, promotions, and other products and services of Smartcom Software.
Technical information collected by Smartcom Software monitoring your use of the Site - for example, how many users the Site receives daily and geographical information about user access to the Site - is collected as aggregate data and does not identify any user individually. Smartcom Software may use this data for statistical analysis, marketing, or other promotional purposes.
Smartcom Software will not provide or sell Customer Information to any third party other than in the circumstances set out below:
We may disclose Customer Information to our agents and contractors in order to provide services to you.
We may provide Customer Information to credit reference agencies.
We reserve the right to release Customer Information when we believe that release is appropriate in order to comply with law or regulation or to protect the rights, property, or safety of our employees, agents or customers, or other third parties.

Use and Retention of Financial Information
In the interests of security of your data, we comply with the Payment Card Industry Data Security Standard.

For sales made from the web site, where payment is made using a credit or debit card through the payment gateway to PayPal, we do not have access to your card details. For other orders, for example where payment is taken over the phone, we will record your credit card details to process the sale, but these details will not be retained after the transaction is completed.

Security of Customer Information
Smartcom Software understands that privacy is important to you. We will take all reasonable precautions to ensure that the Customer Information that we hold about you remains confidential. Information security techniques and controls, such as firewalls, anti-virus software and access control procedures are deployed to protect against:
unauthorised access;
improper use or disclosure;
unauthorised modification; and
unlawful destruction or accidental loss.

Accuracy of Customer Information
If at any time you wish to update or correct any information we hold about you or you no longer wish us to use the information, please inform us by writing to the e-mail or postal addresses listed below.

Contacting Smartcom Software
Please direct web-related correspondence to:
Smartcom Software
Garden Cottage, Garlogs
Nether Wallop
Stockbridge SO20 8DP
United Kingdom
Please include your name, mailing address, telephone number and e-mail address in any communication with ourselves.

Policy Changes
Smartcom Software reserves the right to amend the privacy policy at any time without prior notice. Please refer back to the policy periodically for changes. This policy should be read in conjunction with Smartcom Software's Terms & Conditions for use of the website.

Privacy-related enquiries and complaints
If you believe that Smartcom Software has not complied with this Online Privacy Policy with respect to your personal information or you have other related enquiries, you may contact Smartcom Software at the address provided above. In your correspondence, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that Smartcom Software has not complied with its Online Privacy Policy. We will investigate your enquiry or complaint promptly and reply in writing to you.

Thank you for reading our Privacy Policy